Recovery and takedown for online harm

Account Recovery — getting back an account you legitimately own

Account recovery is for people and brands who have lost access to an account they genuinely own — hacked and taken over, locked out after a phone or email change, or disabled or wrongly suspended by the platform. It is not a way to get into someone else's account; we only act for the verified legitimate owner. In scope are the accounts that have real recovery and appeal routes: Instagram, Facebook, TikTok, X, YouTube, Snapchat, LinkedIn, Google, Telegram, WhatsApp and similar major services.

What we typically need is proof you are the rightful owner — government ID where the platform requires it, the original email or number on the account, evidence of past activity or purchases, and any login alerts or messages from the attacker. Crucially, we never ask for your password or 2FA codes and never need them; recovery runs through channels that verify you directly with the platform.

Timelines vary widely. Some appeals resolve in days; complex hijacks with linked changes can take several weeks of escalation and follow-up. We keep you updated at each stage rather than promising a date. Start this case: send us the account link and what happened via our contact page.

Impersonation Removal — taking down fake versions of you

Impersonation removal targets profiles, pages, and channels that pretend to be you, your business, or a public figure you represent — copying your name, photos, and bio to mislead followers, run scams in your name, or damage your reputation. We act for the real person or brand being impersonated, using each platform's official impersonation and intellectual-property reporting routes. In scope are Instagram, Facebook, TikTok, X, YouTube, Snapchat, LinkedIn, Telegram and other networks with genuine impersonation policies.

To file effectively we usually need the link to the fake account, proof of who you really are (ID or official documents for a brand), links to your authentic profiles, and examples showing how the fake is presenting itself as you. The stronger the evidence that one is genuine and the other is deceptive, the cleaner the report.

Straightforward, well-evidenced impersonation reports can be actioned quickly, while determined repeat offenders may need several rounds and escalation. We pursue it properly but never promise removal. Start this case: share the fake profile's link through our contact page.

Scam & Fraud Reporting — shutting down fraud aimed at you or your audience

Scam and fraud reporting is for phishing pages, fake shops, cloned checkout flows, investment and crypto cons, and accounts running fraud that targets you, your customers, or your community. We report these through each platform's fraud, phishing, and abuse channels — and, where relevant, browser and search safe-browsing routes — so the deceptive content gets reviewed and, where policy allows, removed or flagged. In scope are social platforms, marketplaces, messaging apps, and the web pages behind them.

Useful evidence includes the scam's links and handles, screenshots of the messages or listings, any payment or contact details used, and a short account of how it targeted you or your audience. Clear documentation of the deception is what platforms rely on.

Obvious phishing and impersonation-led scams are often actioned faster than disputes that hinge on context, which can take longer. We file accurately and escalate, but the platform decides. Start this case: send the scam links and screenshots via our contact page and we will tell you what is realistic.

Intimate Image Removal — removing non-consensual intimate images

This service is for victims whose private, intimate images have been shared without consent — so-called NCII, including images created or manipulated without permission. It is sensitive, time-critical work, and we treat it that way. We act only for the depicted person (or their authorised representative) and use platforms' dedicated non-consensual intimate image reporting routes, alongside hash-matching programs such as StopNCII where they apply. In scope are mainstream social, messaging, and content platforms with NCII policies.

What helps is the links or locations where the images appear, confirmation that you are the person depicted and did not consent to sharing, and any context about who posted them. You never need to send us the intimate images themselves to begin — we will explain the safest way to evidence a case, and we never ask for passwords or 2FA codes.

Many platforms prioritise NCII reports, so action can be relatively fast, though copies can resurface and need follow-up. We pursue removals persistently without guaranteeing them. Start this case: reach us discreetly through our contact page.

Copyright & IP Takedowns — removing stolen content and clones

Copyright and IP takedowns are for creators and businesses whose work is being used without permission — reuploaded videos, copied photos and articles, cloned online stores, and misuse of your trademarks or logo. We act for the rightful rights-holder and file through official copyright (DMCA-style) and trademark complaint channels on platforms such as YouTube, Instagram, TikTok, Facebook, marketplaces, and hosting providers. We do not help suppress lawful criticism, commentary, or fair use.

To file we typically need proof you own or control the rights (originals, registrations, or publication dates), the links to the infringing copies, and a clear side-by-side showing the match. Accurate ownership evidence is essential, since these are formal legal-process complaints.

Clear-cut infringements with strong ownership proof tend to move faster, while contested claims or counter-notices can extend the timeline. We prepare and escalate properly but never promise an outcome. Start this case: send your originals and the infringing links via our contact page.

Brand Protection — ongoing defence against coordinated abuse

Brand protection is the continuing version of everything above, for brands and public figures facing repeated impersonation, fake accounts, scams trading on their name, and stolen content. Rather than a single one-off report, it is sustained monitoring plus removal — finding new fakes and fraud as they appear and actioning them through the right official channels across platforms. It suits anyone who keeps getting copied or targeted faster than they can respond alone.

To set this up we usually need a clear picture of your authentic presence — your real profiles, brand assets, trademarks, and the kinds of abuse you have already seen — so we can recognise and prioritise genuine threats and ignore legitimate mentions and fair criticism.

This is ongoing by nature rather than a fixed end date; individual removals follow the same realistic timelines as the relevant single service, and platforms still make every final decision. Start this case: tell us about the pattern you are seeing through our contact page, or learn more about how we work.